640 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how the 640 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your platform experience.
Last updated: 2026. Continued use of the 640 platform after this update date constitutes acceptance of the revised policy.
What information do we collect from you?
640 collects several categories of information to keep the platform running smoothly and securely for all users in Malaysia. The information collected includes:
- Account information: Full name, date of birth, email address, phone number, and encrypted password collected at registration.
- Identity verification information: When required, a copy of an identity document such as a Malaysian identity card (MyKad) or passport for age and identity verification purposes.
- Payment information: Transaction details in Malaysian Ringgit (RM), payment methods used (DuitNow, FPX, e-Wallet), and deposit and withdrawal history. Full bank account numbers are not stored directly by 640.
- Device and browser information: Your IP address, browser type, operating system, screen resolution, and other technical data automatically sent by your device when you access the platform.
- Usage data: Pages visited, games played, session duration, clicks, and navigation patterns within the platform, used to improve the user experience.
How is this information used?
All information collected by 640 is used solely for purposes related to platform operations and improving the user experience. The primary purposes for data use are as follows:
Creating and managing user accounts, processing logins, and verifying identity during registration or withdrawals.
Securely processing deposits and withdrawals in MYR, reconciling financial records, and preventing fraud.
Analysing usage patterns to continuously improve the platform's performance, layout, and functionality.
Keeps users informed about relevant promotions, bonuses, and offers based on their preferences and usage history.
Cookies, session tracking and browser data
640 uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small files stored in your browser that allow the platform to recognise your session when you log in, remember your language preference, and optimise page display.
640 uses two types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status and session security while you are active on the platform.
- Persistent cookies: Persists in your browser for a set duration to remember your preferences, such as your display language and most recent account settings.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the 640 platform, particularly the login and session security features.
Data storage, security & third-party sharing
All 640 user data is stored on servers protected with 256-bit SSL encryption. Access to this data is restricted to staff who require it solely for platform operations, and all access is logged and monitored on a regular basis.
640 does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, in certain circumstances, user information may be shared with:
- Licensed payment providers: To securely process deposit and withdrawal transactions in MYR. These providers are bound by strict confidentiality agreements.
- Relevant authorities: Where required by Malaysian law or a valid court order, 640 may be required to disclose user information to government agencies or law enforcement bodies.
- Technical service providers: Third-party companies that assist in the technical operation of the platform — such as server hosting and usage analytics — are bound by data protection agreements.
Inactive user data will be deleted or anonymised after a set period in accordance with 640's internal data retention policy, unless there is a legal requirement to retain it for longer.
Your rights as a user & how to contact us
As a 640 platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold on your account at any time.
- Right to Rectification: If any information in your account is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to financial record retention obligations required by law.
- Right to Object to Processing: You may object to the use of your data for marketing purposes or unwanted promotional communications.
- Data Portability Rights: You may request your account data in a machine-readable format for transfer to another service where applicable.
To submit any privacy rights requests, or if you have questions about this Privacy Policy, please contact the 640 support team via the in-account chat system. Email: [email protected]
We aim to respond to all privacy-related requests within 14 business days of receipt. For general platform enquiries, visit our FAQ us.
Contact our support team
For privacy enquiries, data access requests, or any concerns about your account security, the 640 team is here to help.
FAQ Log In to Your AccountChanges to this privacy policy
640 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data handling practices, legal requirements, or new platform features. Any updates will be accompanied by a revised effective date at the top of this document.
For significant changes that affect how user data is used or shared, 640 will endeavour to notify registered users via in-account notifications or their registered email. Continued use of the platform after the effective date of any changes will be considered acceptance of the updated policy.
We encourage you to review this page periodically to stay informed of 640's latest privacy practices. If you disagree with any changes, you have the right to close your account by contacting customer support.
Related policies
For full details on platform terms of use and gaming rules, please review our Terms & Conditions. For responsible gaming guidance, refer to our Responsible Gaming page.
Your privacy is our priority
The 640 platform is built on the trust of Malaysian users. Register for a free account or log in to continue enjoying a safe, secure online entertainment experience.